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Frequently Asked Questions
Will I get SPAM if I create an account, place an order, or sign up for Tiki Tales?
How are exchange rates calculated for currencies other than US dollars?
Why do I get the message "HTTP 500 internal server error" when visiting your web site?
Is it safe to purchase on your website?
We insist upon using the latest in computer security technology. All data you enter during a purchase is entered at a secure server utilizing Secure Socket Layers (SSL), the industry standard for security. All data are safely encrypted during transmission using the latest technologies for your peace of mind.
What are Secure Socket Layers?
The State of the Art in security for many online transactions is what's called SSL, which is short for Secure Sockets Layer.SSL provides you with sound privacy protection by encrypting the channel of communication between you and the merchant. Using a mathematical formula, SSL puts the information you exchange into a complex code. Think of it as a kind of armor over the information. Even if intercepted, your data would be extremely difficult to read.
In plain English, SSL enables the consumer's browser automatically scramble his or her information—such as a credit card number—before it is sent to the merchant. After that, SSL allows only the merchant's software to unscramble this data. Through SSL, you can complete transactions with the confidence that no one else can read, change, or fool with their payment information as it travels over the Internet.
Since the data sent is secure, SSL is now considered secure by all major credit card issuers (VISA, Master Card, Discover Card, and American Express) for consumers to do business with merchants on the internet.
How can I be sure I am on a secure connection?
To find out if your transaction is guarded by SSL, look for the picture of the unbroken key or closed lock in your browser window (both the Netscape Navigator/Communicator and Microsoft Internet Explorer browsers use SSL). Either indicator means SSL is protecting you. (If you don't see either one, or if you see a broken key or an open lock, that means SSL is definitely not protecting your transaction.)The easy way you can tell if SSL is guarding your transaction, though, is to check the URL of the site you are visiting. It should change from "http" to "https" when processing secure transactions.
Do you ship to Military address (APO/FPO)?
Absolutely! When you enter your address information, please enter APO or FPO in the blank for the city and select AA, AE or AP from the list for the state.Can I send you my order by email?
Email is not protected by any security software, such as secure socket layers (SSL), and is not protected by them. Don't Send Payment Info via E-mail. E-mail is vulnerable and should never be used to send or receive sensitive personal information, such as credit card numbers.I’m worried about sending scrapbooking products through the mail. Will my products arrive safe and not be folded or creased?
We are very particular about the quality of merchandise we sell, and take all reasonable precautions to make sure your items arrive in perfect condition. All items are wrapped in plastic and placed in heavy cardboard for shipping. In fact, your items will probably be in better shape than if you bought them in a store, where many other customers have handled and potentially creased your products before you buy them.Will I get SPAM if I create an account, place an order, or sign up for Tiki Tales?
We understand your need for security and privacy. Rest assured, we will not sell our Tiki Tale email list.You may create an account for your convenience. Doing so enables you to check out easier by remembering your contact information. Creating an account or placing an order does not put you on any mailing lists. You may receive a one-time welcoming email when you create your account.
During the checkout process, we ask for your email and phone number. This is so we may contact you in case there is a problem with your order and to send your receipt and shipping notification to your email address.
If you wish to sign up for our newsletter, TIKI TALES, you will receive periodic emails with new product updates, sale notices and special offers. You may easily unsubscrive at any time by clicking on the unsubscribe link in the bottom of every email. Requesting to receive Tiki Tales will not put you on any email lists since we never sell or share your contact information.
Click here to view our Privacy Statement.
How soon will I receive my order?
Most orders are shipped in 24 hours. All orders are shipped via the US Postal Service. The shipping cost is determined by the weight of your order and is calculated automatically when you check out so you will know exactly how much you will be charged before you pay.
For Domestic Orders you may choose:
USPS Express: overnight to many locations
USPS Priority: usually 2-4 days (but occassionally longer)
USPS First Class: usually 2-4 days (but occassionally longer)For International Orders you may choose:
Not all shipping options are availabe to every country. The delivery time for international orders may be quite variable depending upon which country your package is shipped to. Please see the US Postal Service web site for more information.
USPS Global Express: 3-5 days
USPS Global Priority: 6-10 days
USPS First Class : varies by destinationHow are exchange rates calculated for currencies other than US dollars?
All pricing is based on U.S. dollars. To determine the price in other currencies, our servers connects to financial institutions to calculate the current exchange rates. However, when you select to display prices in currencies other than US dollars, the price in non-US dollars is subject to change and may be somewhat different than shown on the invoice. Our bank determines actual exchange rates from US dollars into your currency of choice at the time of settlement.
Why can't I place items in my shopping cart?
First, our secure shopping cart uses cookies to tract your order. In order to place an order, please be sure cookies are enabled on your computer. A cookie is a piece of data stored on the customer’s hard drive that uniquely identifies each customer. If a user's computer is set to reject cookies, you may not be able to purchase from our site, as we can not track which products you are purchasing. Usage of a cookie is in no way linked to any personally identifiable information while on our site. By enabling cookies while visiting our web site, we will be able to tract what products you are adding to your shopping basket. Click here for information on enabling cookies on your computer.
Why can't I log in to my account?
First, our site uses cookies to remember you once you log in to your account. In order to log in to your account, please be sure cookies are enabled on your computer. A cookie is a piece of data stored on the customer’s hard drive that uniquely identifies each customer. If a user's computer is set to reject cookies, you may not be able to purchase from our site, as we can not track which products you are purchasing. Usage of a cookie is in no way linked to any personally identifiable information while on our site. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. Click here for information on enabling cookies on your computer.
Yes, our secure shopping cart uses cookies to tract your order. A cookie is a piece of data stored on the user’s hard drive that uniquely identifies each customer. Usage of a cookie is in no way linked to any personally identifiable information while on our site. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user's computer is set to reject cookies, you may not be able to purchase from our site, as we can not track which products you are purchasing. Click here for information on enabling cookies on your computer.A cookie is a piece of data stored on the user’s hard drive that uniquely identifies each customer. Usage of a cookie is in no way linked to any personally identifiable information while on our site. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user's computer is set to reject cookies, you may not be able to purchase from our site, as we can not track which products you are purchasing. Click here for information on enabling cookies on your computer.
How to I enable "cookies" on my computer?
To enable “cookies” on Internet Explorer 6, click on “Tools” on the top menu bar, then on “Internet Options”. The “Internet Options” dialog box will open. Click on “Privacy” and move the slider to any option except “block all cookies”. Then click “Apply” to enable the selected features and “OK” to close the window.
To enable "cookies" in Firefox, Click on "Tools" on the top menu bar, then on "options". The "Options" dialog box will open. Click on box for "Privacy", and then the tab for "Cookies", and check the box for "Allow Sites to Set Cookies", and click "OK".
If you are using a different web browser the method for enabling cookies may vary. Please contact your software manufacturer for detailed instructions.
Why do I get the message "HTTP 500 internal server error" when visiting your web site?
Microsoft has identified a bug in Internet Explorer 6 that causes trouble logging on to Web sites and completing Internet transactions, and may cause the "HTTP 500 internal server error" when visiting some web sites. Microsoft has now recognized this as critical update and is available via automatic Windows update. This is a bug in Internet Explorer 6 and not related to our website. The update is available by Microsoft's automatic update feature or it can also be installed manually by downloading the patch from their site. Click here to visit the Microsoft website for more information and to download the update.
We do not have a catalog. Some of our products are very limited quantities and our inventory changes rapidly. In order to offer the best and latest tropical themed scrapbooking supplies, we can not offer a printed catalog of our merchandise. The good stuff goes fast!We are a retail only online scrapbooking store and do not sell wholesale.
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